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How Rentals Work
Renting from CM Rentals is simple. This page explains our rental process, rental rates, deposits, and cancellation policy so you know exactly what to expect before booking.
How It Works
1. Choose your tool and your dates
Browse our range and pick the dates you need. Availability is shown live. Every listing links to the manufacturer’s operating manual so you can check the tool is right for your job before you book.
2. Book and pay online
You pay fifty percent of the rental now to hold the tool. The other fifty percent is charged when you collect it. You will be asked to accept our rental agreement, terms and privacy policy before you pay.
3. Sign the rental agreement
We will email you the rental agreement to sign electronically. You will be asked to upload a photo of your driver’s licence and to confirm that you have reviewed the operating instructions for your tool. Your booking is not confirmed and your tool cannot be released until this is done.
4. Pick up your tool
Bring the tool home. Depending on the item and the time of day, you will either collect it from us in person or use our secure pickup cabinet. If you are using the cabinet, we will email you full instructions, your compartment number and a one time access code.
At this point we charge the remaining fifty percent of the rental and authorize your damage deposit on the same card.
5. Use it safely
Read the manual. Wear the right protective equipment. Do not remove guards. If anything goes wrong or the tool does not seem right, stop and call us.
6. Bring it back
Return the tool by the time shown on your booking, clean and complete with all accessories. We inspect every tool when it comes back and release your deposit within three business days.
Delivery Customers
Customers who select delivery during checkout will receive separate delivery and return instructions. Delivery and pickup services are subject to scheduling availability and applicable delivery charges.
Rental Rate Schedule
| Rental Period | Rate |
|---|---|
| Daily Rental | Listed Daily Rate |
| Weekly Rental | 3.5 × Daily Rate |
| Additional Weeks | Weekly Rate × Number of Weeks |
Sample Pricing
| Daily Rate | Weekly Rate | Monthly Rate (4 Weeks) |
|---|---|---|
| $20/day | $70/week | $280/month |
| $40/day | $140/week | $560/month |
| $50/day | $175/week | $700/month |
Applicable taxes, delivery charges, and any required deposits are displayed during checkout before payment is completed.
Security Deposits Explained
There are two different deposits involved in the rental process
-
The booking deposit is equal to 50% of the rental cost and is charged when you place your booking. It forms part of the rental price and is not an additional fee. The remaining 50% is charged when you collect the equipment.
-
The damage deposit is separate from the rental cost and covers:
- Damage
- Missing parts
- Cleaning
- Late returns
The amount of the damage deposit is equal to 20% of the equipment's full replacement value and is displayed during checkout and on your booking confirmation.
The damage deposit is taken as a pre-authorization hold on your credit card, not a charge. We place the authorization hold at or before the time you collect the tool. No funds are collected unless amounts become owing under the rental agreement.
Release of Deposit
We inspect every tool when it comes back and release the authorization hold within three business days of inspection.
Once released, your financial institution may take additional time to remove the authorization from your account. Depending on your bank, this process can take up to ten business days and is outside of our control.
If Damage Exceeds the Deposit
The damage deposit represents only 20% of the equipment's full replacement value and does not limit your responsibility under the rental agreement.
If the cost of damage, loss, theft, missing parts, cleaning, late returns, or other charges exceeds the amount of the damage deposit, the remaining balance will be invoiced separately. Payment is due within 15 days.
Cancellation & Change Policy
Cancellation Schedule
| Cancellation | Refund |
|---|---|
| More than 48 hours | Full refund |
| 24–48 hours | 50% refund |
| Less than 24 hours | No refund |
| No-show | No refund |
We never charge more than the booking deposit if you cancel. The remaining fifty percent of the rental is simply never charged.
Changing Your Reservation
Need to change your rental dates?
- More than 48 hours before pickup: We will move your booking at no charge, subject to equipment availability.
- Within 48 hours of pickup: Changes are treated as a cancellation and a new booking.
If We Need To Cancel
In rare cases, equipment may become unavailable because it is returned damaged, returned late, or requires unexpected maintenance.
If this happens, we will attempt to provide a comparable replacement. If a suitable replacement is not available, your booking will be cancelled and fully refunded.
To cancel or change a booking, please contact us as soon as possible.
Email
Phone